Ride the Link www.ridethelink.com About Us Routes and Services Other Services Accessibility Contact Us www.ridethelink.com Like Us On Facebook Rider Tips Demand Response - Overview

 

DEMAND RESPONSE

Overview | Eligibility | Fares | Request Service | Cancel Service | Rider Tips | Accessibility | FAQ

 

Demand Response ServicesOverview

Passengers who live in Hunterdon municipalities that are not served by Routes 14, 15, 16, 18, 19 and 23 may request transportation via "Demand Response" Service.

“Demand Response” is a “curb-to-curb” service which is available (Monday-Friday 7:00 am to 5:00 pm) Transportation is available for any trip purpose within Hunterdon County on a first come, first served basis.

This service is a shared ride, not a private taxi style service. You will be sharing a vehicle

(top)

 

 

Eligibility

All Hunterdon County residents are eligible to request “Demand Response” Service. Passengers must understand the following when requesting “Demand Response” Service:

  • Transportation is available for any trip purpose on a first come, first served basis.
  • Trips must originate and terminate within Hunterdon County.
  • No "Demand Response" trips will be provided to out of county locations.
  • The LINK reserves the right to deny a trip request.
  • "Demand Response" Service is not a taxi service.
  • Transportation is provided via shared ride on a LINK bus. Other passengers who may be traveling in a similar direction may be on the vehicle.
  • “Demand Response” trips may take longer than riding in a private automobile, as a result of multiple passengers being on the trip.
  • You may be asked at the time of your request to adjust your pick up/drop off time to ensure on-time arrival for everyone.
  • As you are sharing the ride with others, the driver may arrive 15 minutes before or after your scheduled pick up time.

(TOP)

 

 

Fares

Fares are based upon designated zone rates ($2.00- $4.00 maximum one way).

  • Exact fare will be quoted by dispatcher at the time that transportation is scheduled.
  • Reduced fares and “cost share” options are available for senior citizens, persons with disabilities and income eligible individuals.
    Call Central Dispatch, 1-800-842-0531, to discuss eligibility and cost options.
  • Fares are paid to the driver on board the LINK vehicle.
  • Exact change (or ticket for subscription riders) is required.

Reduced Fare Income Eligibility Form:  www.co.hunterdon.nj.us/pdf/humanservices/transportation/IncomeEligibleForm.pdf

(TOP)

 

 

Request ServiceRequest Service

Call Central Dispatch at 1-800-842-0531, Monday-Friday, 8:30am-4:30pm, to discuss travel needs. Ride must be requested by 12 noon the day BEFORE travel is needed. You are urged to arrange for transportation BEFORE scheduling appointments, employment or activities.

When calling, please be prepared to answer the following questions:

  • Where will you need to be picked up (town, location)?
  • Where do you want to go (town, location)?
  • What time do you need to be there (appointment time, work start time)?
  • Will you be traveling one way or making a round trip?
  • Do you have any special needs in boarding the vehicle?

Please be advised that Dispatchers may not be able to accommodate the exact day or time a passenger may request. All effort will be made to provide service. 

Passengers should be willing to adjust their travel based upon available service days and times. You may be asked at the time of your request to adjust your pick up/drop off time to ensure on-time arrival for everyone.

As you are sharing the ride with others, the driver may arrive 15 minutes before or after your scheduled pick up time

(TOP)

 

 

 

Cancel ServiceCancel Service

If your plans change, call Central Dispatch at 1-800-842- 0531, Monday-Friday, 8:30am — 4:30pm, to cancel your ride up to one hour before your scheduled pick up time. After 4:30pm or before 8:30am, please leave a message. Per LINK County Policy dated April 2012 three “no shows” will result in a 30 day rider suspension from Demand Response service.

(TOP)

 

 

 

Rider Tipswww.ridethelink.com

  • Be ready 15 minutes before your scheduled pick up time.

  • Allow up to 15 minutes after your scheduled pick up time for LINK vehicle to arrive.

  • To check the status of a delayed bus call 1-800-842-0531 (Monday – Friday 6:30am – 7:30pm, Saturday 8:30am – 7:30pm).

  • Dress for the weather so you are not uncomfortable while waiting for the bus to arrive or transferring to other buses, if required.

  • Stay out of the road until the bus has come to a complete stop. Watch for traffic around the bus.

  • When the bus arrives, check the Route number located on the front of the bus or on the side window to make sure it is the bus you want. If you're not sure, once the bus has stopped and the door has opened, you may lean in and ask the bus driver if the bus is heading to your stop.

  • Board the bus and have exact fare or a LINK ticket ready.

  • Drivers are available to assist passengers as they board or depart the vehicle.

  • Drivers will secure mobility devices (manual or electric wheelchairs/ mobility devices)

  • Hand your bus fare or LINK ticket to the driver. The driver will give you a receipt.  Be sure to put the receipt in a safe place. You will need to show your receipt for your return trip.

  • Tell the driver where you are going and ask that they remind you if you are concerned about remembering to get off at your stop. Tell the driver if you will be transferring to another bus as part of your trip. There is no extra fare to transfer buses in Hunterdon County.

  • After paying your bus fare, quickly find a seat. Fasten seat belt.

  • When the bus approaches your destination, stay in your seat until the bus comes to a complete stop.  

  • When the bus has come a complete stop at your destination or transfer location, check where you were sitting to make sure that you do not leave anything behind. Be sure that you have your receipt. 

  • Thank the driver as you get off the bus. If you will be returning to the bus later, you may wish to tell the driver.

  • Be sure to watch your step as you get off of the bus. Move away from the bus and toward your destination.  Do not linger outside of the bus. Be aware of traffic around the bus and use caution when crossing the street or in parking lots.

 (TOP)

 

 

 

FAQ

coming soon

(TOP)